Dial 211

211 is here to help you find the right community and social services. Launched by INCommunities to the Niagara Region in 2005, 211 is a quick, free way to connect to the information that you need. Each call is answered by an Information and Referral Specialist and the service is available 24 hours a day, 7 days a week, 365 days a year.

INCommunities is now one of six operators providing the 211 service to Ontario residents.

Dial 211 to ask about:

  • health services & supports
  • financial & social assistance
  • housing & utility help
  • children & youth services
  • food assistance & meal programs
  • seniors services & home care
  • government program assistance
  • parenting & family programs
  • disability support programs
  • newcomer services
  • volunteer organizations
  • and much more!

When you don’t know where to turn, turn to 211.

Trouble Dialing 2-1-1?

Telephone subscribers who have their own Private Branch Exchange (PBX) system or centrex line, common in large organizations such as municipal offices, hospitals, etc. will require the switch for 211 to be performed by the company’s own staff or through its maintenance agreement. Your phone system administrator or IT person should know if your organization has a PBX or centrex line. 

Additionally, many Voice Over Internet Protocol (VOIP) phone systems also cannot dial 211.

If your phone will not allow you to dial 211, 211 Central South can be reached by dialing 905-682-6611 or 1-800-263-3695.


INCommunities’ inquiry and referral service is free. Connecting people with the service that will best meet their needs is what we do. Follow us: Twitter | Facebook

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